WELCOME TO OUR ORDERING ASSISTANCE FOR NEW CUSTOMERS
Welcome! We are delighted that you have found our website and we look forward to providing you with an outstanding level of customer service and support.
We have spent a lot of time and effort in developing our website to provide a simple and secure ordering process.
If this is your first order with us, in order to protect you and ensure that we obtain accurate and secure details, we do not accept first time orders by telephone. We are sure you understand the reasons for this. However we do accept orders by email, fax or post if you are not comfortable placing your order online with us.
To assist you in ordering online, below we provide a list of guidelines to make the process easier for you. Why not print out a copy and work through it step by step.
If you have any questions whatsoever, or you are having any problems, we will be delighted to help you, just pick up the telephone and speak to one of our customer service team.
Just one thing to note: our website is designed for optimum ease of use and interaction and so requires your browser to be set to allow JavaScript. Again if you need assistance with this, we are here to help.
For all contact details click here
Please click here to see what payment options are available.
Online ordering Procedure
Search
To find the product you want, click on the product pictures.
View Product Detail
Once you have found a product you are interested in, click on the link or the image to view the product in greater detail.
Options
Some products may have optional colours or sizes and in some cases, this affects the cost. Use the 'drop-down menu' or ` tick boxes' to select you chosen option and click on the
'UPDATE' button to view the actual cost.
Quantity
You can also input the quantity if you wish to purchase more than one product. You must again, click on the
'UPDATE' button to recalculate the final amount. Please note : Costs at this stage of the checkout procedure
exclude VAT and delivery.
Buy Now
When you click on the
'BUY NOW' button, your product is added to a virtual 'shopping cart'. You can view the contents of your cart at any time by clicking on the 'View Cart' button located on the top navigational menu.
Amend your order
If you wish to change the contents of your shopping cart, click on the 'Edit Options' button that relates to the product you wish to amend. You can then change the quantity or the options relating to that product. lick
`SAVE CHANGES'
Remove Products from Shopping Cart
If you wish to remove a product from your shopping cart, then locate the 'Quantity' box and replace the amount with a zero (0) then click on the
'UPDATE CART' button. When the page refreshes, this product will have been removed.
Checkout
When you are satisfied that you have added all the products you want into the shopping cart, you can then proceed through the 'checkout' process. Click on the
'CHECKOUT' button to continue.
Your Account
If you have shopped with us before, enter your email address and your password to login and the system will reveal your billing and shipping addresses (these can be amended if necessary). If you haven't shopped with us before, please create a new account and continue through the checkout process.
Payment and Invoicing
The checkout process will calculate the overall total together with shipping costs. Once completed, you will be presented with payment options.
Click Here to review the options for payment.
To view the status of your invoice at any time, login in to your account.
01768 896 800
